FAQ

What are your candles made of?
Love, Jayce scented candles are made with all-natural soy wax, cotton wicks, and fragrance oils.
Where are you candles made?
All of our candles are hand-poured by Jayce, with love in Vancouver.
How long is the burning time?
As long as you keep the wick trimmed and only burn them for 3-4 hours at a time. Our 8oz lasts up to 45 hours burn time.
Where do you ship to?
We currently ship to US and Canada only.
What's the return policy?
All sales are final. If your package is damaged during shipping. Please send a photo within 24-48 hours of receiving the package to lovexjayce@gmail.com so we can send you a replacement at no cost.
Why does the candle have craters?
This is a natural effect of 100% soy waxes, and like the patina of a fine, aged leather, it adds character and personality to your candle and reassures you that you are burning a sustainable, natural product.
Why should I trim the wick and only burn your candles for 3-4 hours at a time?
These are common practices and can help the candle last longer. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So the longer the candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 3-4 hours at a time slows everything down so you get a longer burn time.
How quickly will my order ship?
Most orders will be shipped out within 1-2 business days.
Currently, all orders are shipped from Vancouver via Canada Post/ UPS or ChitChats. You will receive a tracking number for your order when it is fulfilled.
What are the benefits of a soy wax?
100% Natural & Vegan, Cleaner burning, Sustainable, Biodegradable, Longer Lasting & Stronger Smelling.
Can I buy your products wholesale to sell them in my store?
Absolutely! Please send us a direct message here.
Do you do custom orders? 
Yes we do! Please send us a direct message here.
Do you offer any discounts on large orders?
Yes. For more information on bulk pricing please send us a direct message here.